YuAskMe

Features

Everything YuAskMe does

Every feature in the product today, grouped by what it helps you do, and the use cases businesses put them to.

Start Free Book a Demo

AI conversations

The assistant at the centre of it all: it understands what people ask and answers well.

  • Answers from your knowledge

    All plans

    Works out what each customer wants and answers from the knowledge you add, so replies match your business instead of guesswork.

    For: Every business

  • Multi-language replies

    All plans

    Detects the customer's language and replies in it. Customers can switch languages mid-conversation.

    For: Businesses with local and international customers

  • AI personalities

    All plans

    Pick a tone: Friendly, Professional, Formal, Funny, Luxury or Casual. Business and Enterprise can define their own.

    For: Brands with a voice to keep

  • Recommendations and upsells

    Suggests dishes, rooms, products and add-ons that fit what the customer is asking about.

    For: Restaurants, hotels and shops

  • Photos on request

    When a customer asks to see something (a dish, a room, a product), the assistant shows its photos from your catalog.

    For: Anyone selling something visual

  • Human handoff

    Professional and up

    When a customer wants a person, the assistant collects their name and contact details and alerts your staff with the conversation.

    For: Teams who want a person to step in

    Send it to your systems with webhooks

  • Complaint capture

    Records complaints with the details your team needs to follow up, so nothing gets lost in a chat log.

    For: Customer service teams

Ordering and payments

Customers order and pay inside the conversation, from the table or from home.

  • Menu, cart and ordering

    Professional and up

    Customers browse your menu or catalog, add items to a cart and place the order in the chat.

    For: Restaurants, cafés and shops

    See it for restaurants

  • Rush orders

    Customers can ask for an order to be rushed, and your staff see it flagged.

    For: Busy kitchens and counters

  • Confirmation and bill-out

    The assistant confirms the order, tells your staff when the customer is ready to pay, and handles requests for the bill.

    For: Dine-in restaurants

  • QR table check-in

    Professional and up

    Customers scan a QR code at their table or space and start ordering right away, already linked to where they are.

    For: Restaurants, resorts and venues

  • Order status updates

    Answers "where's my order?" from the order's status. With Context Sync, the status comes live from your own system.

    For: Restaurants and online shops

    Context Sync

  • Payments with PayMongo

    Business and up

    Collect payment inside the chat through PayMongo.

    For: Businesses in the Philippines

    Integrations

Bookings and guest services

From the first availability question to the stay itself.

  • Availability questions

    Answers "do you have a room for two this weekend?" and similar questions from your rooms, tours and spaces.

    For: Hotels, resorts and tour operators

  • Reservations and cancellations

    Professional and up

    Takes bookings and cancellations in the chat. Each one can be sent to your booking system through a webhook.

    For: Hotels, resorts and restaurants

    Booking webhooks

  • Itinerary building

    Professional and up

    Builds a day-by-day plan with the guest from your activities, tours and dining.

    For: Resorts and tourism

  • Digital concierge

    Each guest gets a private, time-limited chat link for their stay, so requests and conversations stay with the right guest.

    For: Hotels and resorts

    See it for hotels

  • WiFi voucher help

    Answers WiFi voucher questions for captive-portal setups, so staff don't have to.

    For: Hotels, cafés and venues with guest WiFi

Customer engagement

Ways to reach customers again and give them reasons to come back.

  • Announcements and broadcasts

    Professional and up

    Send promos and updates that appear in the chat widget's announcements panel. Can also be sent from an AI assistant over MCP.

    For: Marketing and front-of-house teams

  • Forms and surveys

    All plans

    Collect leads, feedback and registrations, including uploads such as proof of payment. Completed forms can call a webhook.

    For: Any business collecting information

  • AI-generated storefront and landing pages

    All plans

    A ready-made page for your business, built from your workspace, plus landing pages the AI drafts for you to edit.

    For: Businesses without a website, or launching a promo

  • Facebook posts and link previews

    Pull details from a Facebook link into your workspace and prepare posts for your page.

    For: Businesses active on Facebook

  • Badge Challenge

    All plans

    Badges and challenges that reward loyal customers, with rewards that can sync to your POS.

    For: Restaurants, cafés and retail

  • Media library

    One place for the photos and images used in chats, pages and posts.

    For: Every business

  • Referral program

    Coming soon

    Reward customers who bring in new customers.

    For: Growing businesses

Knowledge

What the assistant knows, and how good that knowledge is.

  • Knowledge base

    Add FAQs, policies and documents, plus your menu items, rooms or products, and the assistant answers from them.

    For: Every business

  • AI Knowledge Quality Evaluator

    Professional and up

    Scores your knowledge base and points out gaps and unclear entries, so answers get better over time.

    For: Teams who maintain the knowledge base

Channels

One assistant, set up once, answering wherever your customers are.

  • Website chat widget

    Add the assistant to any website with one script tag. Choose from chat, edge, dock and agent styles in your brand colour.

    For: Any business with a website

  • Facebook Messenger

    The same assistant answers on your Facebook page, and your staff can take over a conversation when needed.

    For: Businesses that sell through Facebook

  • Customer accounts

    Customers can sign up for their own YuAskMe account to chat with businesses and take part in badge challenges.

    For: Customers of YuAskMe businesses

  • Business discovery

    A platform-wide assistant helps people find businesses on YuAskMe that offer what they're looking for.

    For: Every listed business

  • Mobile app

    Coming soon

    Chat with customers from a dedicated mobile app.

    For: Every business

Operations and insights

See what customers ask, what it costs, and who on your team can do what.

  • Inquiry dashboard

    All plans

    What customers ask most, and which questions were answered from your knowledge and which weren't.

    For: Owners and managers

  • Conversation history

    Read back past conversations to see what customers asked and how the assistant replied.

    For: Customer service teams

  • AI usage and cost monitoring

    Professional and up

    Track how many AI responses you use and what they cost, as it happens.

    For: Owners and finance

  • Page visit and app install analytics

    Professional and up

    Visits to your storefront pages and installs of your web app.

    For: Marketing teams

  • Workspaces

    All plans

    Run each brand, branch or property as its own workspace, with its own knowledge and settings, from one account.

    For: Multi-branch and multi-brand businesses

  • Team users and roles

    Professional and up

    Invite your staff and choose what each person can see and do.

    For: Businesses with a team

  • Page-level access control

    Professional and up

    Limit which dashboard pages are available in a workspace, for everyone in it.

    For: Larger teams and agencies

  • SSO and audit logs

    Coming soon

    Single sign-on with your identity provider, and a record of who changed what.

    For: Enterprises

For developers

Connect YuAskMe to AI assistants, your apps and your own systems.

  • MCP server

    Professional and up

    Connect ChatGPT, Claude and other MCP clients to your assistant, so they can ask it questions and send broadcasts.

    For: Teams using AI assistants

    MCP docs

  • In-app assistant

    Put the assistant inside your own app in operator mode, where it can carry out actions you define, like searching or filling a form.

    For: Software companies

    In-app assistant guide

  • Webhooks

    Professional and up

    Set per intent in Intent Config: YuAskMe calls your URL when a booking, order, payment, handoff or complaint happens.

    For: Teams with their own systems

    Webhook docs

  • Context Sync

    Business and up

    Your page passes live data, such as a customer's orders, to the widget, so the assistant answers from it.

    For: Shops and booking sites with their own backend

    Context Sync docs

  • Chatbot SDK

    Professional and up

    The conversation pipeline YuAskMe runs on, as an npm package for building your own flows.

    For: Developers

    SDK docs

  • Custom AI models

    Coming soon

    Use AI models chosen or tuned for your business.

    For: Enterprises

  • On-premise option

    Coming soon

    Run YuAskMe on your own infrastructure.

    For: Enterprises with strict data rules

Use cases

How businesses combine these features. The conversations are examples, not real customer chats.

  • Restaurants and cafés

    Ordering at the table

    A diner scans the QR code on the table, asks what's good, orders, and asks for the bill when they're done. Staff see the order and the bill request as they happen.

    Example

    Customer: What do you recommend for two?

    Assistant: Our Family Platter serves two to three. Want me to add it with two iced teas?

    Features used

  • Hotels and resorts

    Resort digital concierge

    Each guest gets a private chat link for their stay. They check activities, see photos, plan their days and ask for help, and a person steps in when needed.

    Example

    Customer: Can you plan tomorrow for us? We like snorkeling.

    Assistant: Here's a plan: island-hopping with snorkeling at 9, lunch at the beach grill, and a sunset massage at 5.

    Features used

  • Retail and e-commerce

    Order tracking for an online shop

    A shopper asks where their order is. The assistant answers from the live order data on the page, and passes complaints to the team.

    Example

    Customer: Where's my order?

    Assistant: Your order shipped this morning and should arrive in 2 days.

    Features used

  • Schools and training centres

    Enrollment questions

    Parents and students ask about requirements, fees and schedules in their own language, register through a form, and get updates as announcements.

    Example

    Customer: What do I need to enroll in Grade 7?

    Assistant: You'll need the Grade 6 report card, a birth certificate and two ID photos. Want the registration form?

    Features used

  • Tourism and travel

    Booking a tour

    A traveler compares tours, books one, and pays in the chat. The booking goes straight to the operator's system through a webhook.

    Example

    Customer: Is the river tour available Saturday for 4?

    Assistant: Yes, the 8am slot has room for 4. Shall I book it?

    Features used

  • Service businesses and B2B

    Website lead capture

    A visitor's questions are answered on the website. When they're ready to talk, the assistant takes their details and alerts sales.

    Example

    Customer: Do you do installations in Cebu?

    Assistant: Yes, we cover Cebu City and Mandaue. Can I get your name and number so our team can reach you?

    Features used

  • Hotels, cafés and venues

    WiFi voucher help desk

    Guests ask how to get online and how vouchers work, at any hour, without lining up at the front desk.

    Example

    Customer: How do I connect to the WiFi?

    Assistant: Join the guest network, then enter the voucher code on your receipt when the login page opens.

    Features used

  • Software companies

    An assistant inside your own app

    Staff ask the assistant inside a POS back office (as in POSIBLI) to find a report or open a page, and it does it for them in the app.

    Example

    Customer: Show me today's sales by item.

    Assistant: Opening Reports → Sales by Item for today.

    Features used

Ready to put YuAskMe to work?

Start free, or book a demo and we'll set it up with your own menu, rooms, or catalog.

Start Free Book a Demo