Delete Your Account

This page explains how individual users can request permanent deletion of their YuAskMe account and personal data, in accordance with applicable data protection and app store requirements.

This applies to personal ("individual") accounts created at yuaskme.com/individual or through the YuAskMe mobile app. If you access YuAskMe as a business account holder, see your workspace settings instead.

Option 1: Delete your account in the app

You can delete your account yourself at any time, directly from your account settings:

1. Log in to your YuAskMe individual account.
2. Go to Account (found in your profile menu).
3. Scroll down to the "Danger Zone" section.
4. Click "Delete Account."
5. Type your account email address to confirm, then confirm the deletion.

Your account is deleted immediately and this action cannot be undone.

Option 2: Request deletion without logging in

If you no longer have access to your account, email us from the address associated with your account (or provide it in your message) and we will verify your identity and process the deletion manually:

What gets deleted

Deleting your account permanently removes:

• Your profile (name, email, photo, and login credentials)
• Your conversation and chat history with YuAskMe assistants
• Badge, challenge, and reward progress
• Form submissions linked to your account

What may be retained

We do not retain personal data after deletion, except where we are required or permitted to keep limited records, such as:

• Information needed to comply with a legal obligation
• Records required for fraud prevention or security investigations
• Aggregated or de-identified data that no longer identifies you

Where retained, this data is kept only as long as necessary for the purpose above and is not used to reactivate or reconstruct your account.

Questions

For questions about this process or our data practices generally, see our Privacy Policy or contact yuaskme-support@xybersoft.org.