Privacy Policy

Welcome to YuAskMe.

YuAskMe is an AI-powered customer engagement platform that enables businesses to provide intelligent conversations, customer support, ordering, reservations, lead generation, and other automated services through websites, mobile applications, QR codes, and messaging channels.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use YuAskMe.

1. Information We Collect

Information You Provide

Depending on how you use YuAskMe, we may collect:

• Full name
• Email address
• Mobile number
• Business name
• Company information
• Account credentials
• Billing information
• Messages sent to AI assistants
• Uploaded documents or images
• Feedback and support requests

Businesses using YuAskMe may also request additional information from their customers through forms or chatbot conversations.

2. Conversation Data

When you interact with a YuAskMe AI assistant, we collect conversation data to:

• Respond to your questions
• Process bookings
• Process orders
• Provide customer support
• Improve AI response quality
• Train AI models where permitted
• Detect abuse and fraudulent activity
• Generate analytics for businesses

Conversation history may be visible to the business that owns the chatbot you are interacting with.

3. AI Processing

YuAskMe uses artificial intelligence technologies to understand customer requests and generate responses.

Messages may be processed by AI models hosted by YuAskMe or trusted third-party AI providers.

AI-generated responses are automated and may occasionally contain errors. Users should verify important information before relying on AI-generated content.

4. Information Collected Automatically

We automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Language preference
• Time zone
• Pages visited
• Referring websites
• Session information
• Cookies and similar technologies

5. Cookies

YuAskMe uses cookies to:

• Keep users signed in
• Remember preferences
• Improve performance
• Measure usage
• Provide analytics
• Enhance security

Users may disable cookies through their browser settings, although some features may not function correctly.

6. How We Use Your Information

We use your information to:

• Provide YuAskMe services
• Authenticate users
• Deliver AI responses
• Process reservations
• Process food or product orders
• Send notifications
• Improve AI performance
• Detect fraud
• Comply with legal obligations
• Respond to customer support requests
• Generate reports and analytics

7. Business Customer Data

Businesses using YuAskMe own the customer information they collect through their chatbot.

YuAskMe acts as a technology provider and processes such information on behalf of the business.

8. Third-Party Services

YuAskMe may integrate with third-party providers, including:

• Payment gateways
• Cloud hosting providers
• Email providers
• SMS providers
• AI providers
• Analytics services
• Customer relationship management systems
• Reservation systems
• Point-of-sale systems

These providers process data according to their own privacy policies.

9. Data Sharing

We do not sell personal information.

We may share information with:

• Businesses operating the chatbot
• Service providers
• Cloud infrastructure providers
• Payment processors
• Government authorities when legally required
• Law enforcement when required by applicable law

10. Data Retention

We retain information only as long as necessary to:

• Provide services
• Maintain security
• Resolve disputes
• Comply with legal obligations
• Improve system performance

Businesses may configure retention periods for customer conversations where supported.

11. Security

YuAskMe implements industry-standard security measures including:

• Encryption in transit
• Encryption at rest where applicable
• Secure authentication
• Role-based access controls
• Audit logging
• Continuous monitoring

No online service can guarantee absolute security.

12. International Data Transfers

Your information may be processed in countries where YuAskMe or its service providers operate.

By using YuAskMe, you consent to such transfers where permitted by law.

13. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests may be submitted through the business operating the chatbot or directly to YuAskMe where appropriate.

14. Children's Privacy

YuAskMe is not intended for children under the age required by applicable law without parental or guardian consent.

We do not knowingly collect personal information from children without appropriate authorization.

15. Changes to this Policy

We may update this Privacy Policy periodically.

The latest version will always be published on our website with the updated effective date.

16. Contact Us

For questions regarding this Privacy Policy, please contact: