Last updated: June 12, 2025
This Privacy Policy describes how YuAskMe (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit https://www.yuaskme.ai (the “Site”) or interact with our chatbot services.
1. Information We Collect
Account & Profile Data
- Name, email address, phone number
- Passwords or authentication tokens (securely hashed)
Usage Data
- Chat transcripts, conversation intents, timestamps
- Feature usage (e.g., booking requests, menu views)
- Device and browser information (IP address, OS, screen size)
Payment Information
- Payment wallet identifiers (GCash, PayMaya)
- Transaction IDs and payment status
- Note: We do not store full credit card numbers; payment is processed through our PCI-compliant partners.
Location Data
- When you order or book, we may collect approximate location (via QR code or IP geolocation) to route orders to the correct restaurant.
Cookies & Tracking
- Session cookies, authentication cookies, and performance cookies
- Analytics cookies (Google Analytics or similar) to understand site traffic
2. How We Use Your Information
- Service Delivery: Process bookings, food orders, and payments; route orders to the correct store and kitchen.
- Personalization: Remember your preferences and past orders to suggest relevant menu items or packages.
- Communication: Send booking confirmations, reminders, promotional offers, and updates via email, SMS, or in-app notifications.
- Improvement & Analytics: Analyze aggregated usage patterns to optimize chatbot performance and user experience.
- Security & Fraud Prevention: Monitor for unauthorized access, detect anomalies, and protect against fraud.
3. Sharing & Disclosure
We may share your information with:
- Service Providers: Payment processors (e.g., GCash, PayMaya), cloud hosting (AWS, Azure), analytics tools, and CRM platforms under strict confidentiality agreements.
- Restaurant Partners: Your booking/time-stamp, order details, and name so they can fulfill your order and provide customer service.
- Legal & Compliance: When required by law or to respond to lawful requests by public authorities.
- Acquisitions & Transfers: If YuAskMe is involved in a merger, acquisition, or sale of assets, customer data may be transferred subject to this policy.
4. Your Choices & Rights
- Access & Correction: You may view or update your profile information at any time by logging into your account.
- Data Portability: Upon request, we will provide you a machine-readable copy of your personal data.
- Deletion: You can request deletion of your account, and we will erase your personal data from active systems, except where retention is required by law.
- Cookie Preferences: Modify cookie settings via the banner at first visit or adjust your browser controls to reject cookies.
5. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- Encryption in transit (HTTPS/TLS) and at rest (AES-256)
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
6. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such data, please contact us for removal.
7. Third-Party Links
Our Site may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties; please review their policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will post the revised date and publish the updated policy on this page. Significant changes will be communicated via email or in-app notification.
9. Contact Us
If you have questions or requests regarding this policy, please contact:
- Email: privacy@yuaskme.ai
- Mailing Address:
- YuAskMe, Inc.
- 123 Innovation Drive
- Manila, Philippines
Thank you for trusting YuAskMe with your information. We’re committed to keeping it safe and secure.